Shipping policy

Shipping Policy

1. Shipping Methods and Timeframes

At Sonic Print, we offer a range of shipping options to ensure your orders are delivered in a timely manner. Shipping time exclude Production time. Shipping methods available may include standard, express, and same-day shipping(metro Sydney). The estimated delivery timeframes for each method will vary depending on your delivery location.

2. Order Processing Time

Orders are typically processed within 1-3 business days from the date of order placement. Processing times may vary depending on the complexity of the order and current order volume. Please note and holidays may impact processing times.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the destination address, and the weight and dimensions of the items in your order. The exact shipping cost will be displayed during the checkout process before payment.

4. Tracking and Notifications

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment. You can also log in to your Sonic Print account to view your order status and tracking information.

5. Shipping Address

We can ship to commercial, residential addresses, but not PO boxes. Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

6. Shipping Delays and Issues

While we make every effort to meet our estimated delivery timeframes, there may be instances of unforeseen delays due to factors beyond our control, such as weather conditions, carrier issues, or covid related delays. In such cases, we will work diligently to resolve any issues and keep you informed of the status of your order.

7. International Shipping

Currently Sonic Print only offer Australia wide shipping.

8. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and provide a suitable solution.

9. Returns and Refunds

For information regarding returns and refunds related to shipping, please refer to our Returns and Refunds Policy.

10. Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at: order@sonicprint.com

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