Refund policy

Return and Refund

1. Returns and Refunds Overview

At Sonic Print, we are committed to providing you with the best products and services. This policy outlines our guidelines for returning damaged goods and canceling orders for non-printing items. Please read this policy carefully to understand the terms and conditions.

2. Returns Eligibility

a. Damaged Goods: For non-printing goods (eg. lawn spikes, A-frame frames, etc.) you are eligible to return items that arrive damaged or defective. Damaged items include those with manufacturing defects, transit damage, or other issues that render the product unusable.

b. Printed Goods: Please note that we do not accept returns for printed goods due to printing errors. It is the customer's responsibility to carefully review proofs for accuracy. Approving a proof means you accept responsibility for any errors or discrepancies. If your order is damaged during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to resolve the issue and provide a suitable solution.

3. Return Timeframe

You must initiate a return request within 14 days of the original purchase date. Returns requested after this timeframe will not be accepted.

4. Return Process

a. Contact Us: To initiate a return for damaged goods, please contact our customer support team at order@sonicprint.com.au. Provide your order number, a description of the damage, and any relevant photos.

b. Assessment: Our team will review your return request and assess the provided information and photos to determine if the item is eligible for return due to damage.

c. Return Authorization: If your return request is approved, we will provide you with return instructions.

5. Return Conditions

Please return the damaged item in its original packaging, if possible.

6. Refund Policy

a. Cancellation: If you decide to cancel your order for non-printing goods before they are shipped, you may request a refund.

b. Refund Process: Refunds for canceled orders will be issued to your original payment method. Please contact us to provide account details if payment was through direct bank transfer.

7. Return Shipping

a. Return In-Store: Local customers can return damaged non-printing goods by coming into our office.

b. Return Shipping Costs: Sonic Print will cover the return shipping costs for damaged items.

8. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team at:

• Email: order@sonicprint.com.au
• Phone: (02)8526-0117